FAQ's

1. What is Zivraa?

Zivraa is a multi-niche online store offering high-quality, trendy, and reliable products at affordable prices. We aim to make your shopping experience smooth, simple, and trustworthy.

2. How do I place an order?

Add your desired products to the cart, proceed to checkout, fill in your details, and confirm your order. That’s it—simple and fast!

3. What payment methods do you accept?

We currently accept Cash on Delivery (COD) across Pakistan.
You can pay safely when your order arrives at your doorstep.

4. How long does delivery take?

Delivery usually takes 3–7 working days, depending on your location.
Delays may happen due to weather or political situations, but we always aim to deliver on time.

5. Do you offer returns or exchanges?

We accept returns only for damaged, defective, or incorrect items.
Change of mind returns are not accepted.
Returns must be requested within 10 days of delivery.

6. How do I request a return?

Contact us via Email or WhatsApp with your order number and a photo/video of the issue. We'll guide you through the process.

7. How can I track my order?

Once your order is shipped, we will send you tracking details so you can check your delivery status.

8. What if I receive a damaged or wrong product?

9. Do you offer customer support?

Yes! We're always here to help.
📧 Email: afnanecom1@gmail.com
📞 WhatsApp: 0329-9248248

10. Is shopping at Zivraa safe?

Yes, your personal information is secure, and all products are sourced from reliable and trusted suppliers.